Miko 3 Mikonnect Not Working? Fix Video Call Issues

If Mikonnect video calling isn’t working properly on your Miko 3, follow the steps below to identify and resolve the issue.

Watch the Troubleshooting video - Mikonnect Video Calling not working

Before initiating the Mikonnect call, please ensure the following requirements are met

• The camera shutter is open on your Miko 3

• On Miko 3, open the Camera app from the Apps tab to confirm the camera is working

• Miko needs to be connected to a stable internet connection with a minimum 10 Mbps upload and download speed

  • Follow the steps to check speed:

    1. On the Miko 3 Home Screen, in the top-left corner, tap the three dots 

    2. Go to the Wi-Fi icon

    3. Tap the green speedo meter icon next to the connected network to run a speed test

• Ensure you are using the latest version of the Miko App

Follow the Troubleshooting Steps

Step 1: Set the location on your Miko App

1. Open the Miko app and tap on Settings 

2. Enter Parental Passcode

3. Select the Miko Device and set the location as per your region 

4. Tap on Confirm

Step 2: Initiate a Mikonnect Call

1. Start a Mikonnect video call from the Miko App

2. You should see the incoming call notification on Miko 3

3. Once the notification appears, tap Answer on Miko 3

If the above steps don’t resolve the issue, please switch to another mobile device and pair the Miko 3. Please click on the links below to know how to install the Miko app and to follow the pairing process

1. Miko 3 Set up Guide

2. Miko App Set up Gudie

If the above steps don’t resolve the issue, please contact our customer support team here or reach out via live chat in the Miko App.