Troubleshooting: Miko Mini Not Responding Properly

If your Miko Mini is providing incorrect or unusual responses, follow these steps to improve its responsiveness:

1. Allow Miko to Enter Listening Mode: After saying "Hey Miko," wait for Miko to enter listening mode. Miko indicator color will turn blue and display screen also show blue waves indicating Miko is in listening mode.

2. Extend Listening Time:

   • Through the Miko App, adjust the duration for which Miko waits for questions. This is especially helpful for younger children or new English speakers.
     • In the Miko App, go to the profile page, select your Miko under 'Paired Devices,' then select 'Conversations with Miko' and adjust the setting in the 'Listening' section.  

3. Adjust Sensitivity for “Hey Miko”:

   • Increase sensitivity if Miko is not responding consistently.
   • In the Miko App, select your Miko under 'Paired Devices,' go to 'Conversations with Miko,' then adjust settings in the 'Hey Miko' section. Restart Miko after making changes.

4. Use Specific Prompts: Engage Miko with clear commands like "Hey Miko, let's play," "Hey Miko, let's talk," or use task-specific prompts such as "Open Ocean Explorer" or "Open Math Wizard."

5. Optimize Environment: Miko performs best in a quiet environment.

6. Resolving “No Internet” Errors:

   • If Miko frequently reports no internet, delete the current Wi-Fi network and reconnect to a stronger or new Wi-Fi network. For best connectivity, stay within 15 feet of Wifi router.

If these troubleshooting steps don't resolve the issue, please contact our Customer Support team for further assistance. We’re here to help!