My Miko Order Arrived With a Broken Seal — What Should I Do?

We understand how important it is to receive a brand-new, safely packed product. Sometimes, the outer seal of the package may get disturbed during shipping or handling. Here’s what you should do if your Miko order arrives with a broken seal.

1. Check the Device for Any Signs of Use

A broken seal does not necessarily mean the product was used. However, we recommend inspecting your device carefully:

• Look for scratches, marks, dents, or any other signs of prior use

• Check if all accessories are included and properly packed

• Power on the device to ensure it is functioning normally

2. If the Device Appears Used

If you find anything that indicates the product may have been used before:

• Please contact our support team to submit a replacement request

• Attach clear images showing the issue (outer box, device condition, accessories)

• Our team will review the details and arrange a replacement promptly

3. If the Device Looks New and Works Fine

If there are no signs of use and the robot is working properly, you can confidently continue using it. The broken seal is likely due to handling during transit.

4. 30-Day Return or Replacement Guarantee

Your purchase is always protected.

If you face any issue later, you can return or replace your Miko within 30 days of delivery, even if you initially kept the device.

• Return for a refund

• Request a replacement

We’re here to ensure you have a smooth experience.