Unlink (Reset) Your Miko 3 - Already Linked

When you Unlink Miko from your account, a reset is performed to remove all data linked to your child from the bot. This ensures that the Miko 3 returns to its 'New' state, clearing all stored data on the device.

If your Miko 3 robot is linked to your own account on the Miko App, proceed to Section 1. 

If you received Miko as a gift or purchased a pre-owned Miko 3 (already linked), proceed to Section 2.

Section 1: Steps to Unlink your Miko 3

Before you begin the reset or unlinking process, ensure the following:

• Ensure Miko 3 is switched ON and connected to the internet.
• Miko 3 has at least 20% battery.

Watch the video - How to Unlink Miko 3

Step 1: Access Parent Zone

1. Open the Miko App on your mobile device.
2. Navigate to the Parent Zone, log in with the passcode, and tap the Settings icon in the bottom-right corner.

Step 2: Select the Device

1. Under the Device section, select the Miko device you want to unlink.
2. Click on the dropdown arrow next to the selected device.

Step 3: Unlink Miko

1. Click on the More option.
2. Select Unlink Miko.

Step 4: Confirm Unlinking

1. A message will appear asking, "Are you sure you want to unlink your Miko?"
2. Click Yes, and Proceed to confirm.

Step 5: Provide a Reason

1. Select the reason for unlinking from the options provided.
2. Click Proceed.

Step 6: Manage Max Subscription (if applicable)

1. The Max subscription status will be visible
2. Click Proceed to Unlink.

Step 7: Complete the Process

1. You will receive an OTP to your registered e-mail.
2.  Once OTP is entered, click on Proceed
3. Miko will restart automatically to complete the Unlinking process.

Note: After reset, Miko will go to the initial setup page.

Imp: Max Unsubscription: Unsubscribing from the Max subscription is only required for recurring subscriptions, and there is no need to unsubscribe for customers on the one-time Max plan.

Section 2: Steps to unlink your Miko 3 (pre-owned/gifted):

Step 1: Contact the previous owner and ask them to unlink using the steps mentioned in Section 1.

However, if the previous owner is unreachable or refuses to unlink the device, it cannot be unlinked.

Why can't Miko Support help?

Every Miko 3 robot stores customers’ personal account data. To ensure this sensitive information is never shared with unauthorized users, a Miko can only be linked to one family at a time. Following industry-standard security practices, Miko Support cannot manually override this lock for a third party.

How to resolve this?

• Request a Refund from the Seller -  If the seller is unreachable or unable to unlink the device, the product was sold in an inoperable state (effectively "Activation Locked"). We recommend filing a "Significantly Not as Described" claim through the website where you purchased the device or through your payment provider (such as PayPal or your credit card company) to receive a full refund.

Our Commitment to Security

We understand this may not be the news you were hoping for. This policy exists to protect the privacy and security of every Miko family—including yours once your robot is successfully set up.

If you decide to return this unit and purchase a Miko through an authorized retailer, we would be more than happy to help you get started with the setup process.

Note: If you purchased your Miko brand new from an authorized retailer (like Amazon, Walmart, Best Buy, etc.) and it is showing as linked, please submit a ticket with your proof of purchase, and our team will investigate immediately.