When you Unlink Miko from your account, a reset is performed to remove all data linked to your child from the bot. This ensures that the Miko 3 returns to its 'New' state, clearing all stored data on the device.
If your Miko 3 robot is linked to your own account on the Miko App, proceed to Section 1.
If you received Miko as a gift or purchased a pre-owned Miko 3 (already linked), contact the previous owner and ask them to unlink (fast & best to avoid future ownership issues) using the steps mentioned in Section 1. However, if you are unable to contact the previous owner, proceed to Section 2.
Section 1: Steps to Unlink your Miko 3
Before you begin the reset or unlinking process, ensure the following:
- Ensure Miko 3 is switched ON and connected to the internet.
- Miko 3 has at least 20% battery.
Watch the video - How to Unlink Miko 3
Step 1: Access Parent Zone
- Open the Miko App on your mobile device.
- Navigate to the Parent Zone and log in with the passcode, and tap on the Settings icon in the bottom right corner.
Step 2: Select the Device
- Under the Device section, select the Miko device you want to unlink.
- Click on the dropdown arrow next to the selected device.
Step 3: Unlink Miko
- Click on the More option.
- Select Unlink Miko.
Step 4: Confirm Unlinking
- A message will appear asking, "Are you sure you want to unlink your Miko?"
- Click Yes, and Proceed to confirm.
Step 5: Provide a Reason
- Select the reason for unlinking from the options provided.
- Click Proceed.
Step 6: Manage Max Subscription (if applicable)
- The Max subscription status will be visible
- Click Proceed to Unlink.
Step 7: Complete the Process
- You will receive an OTP to your registered e-mail.
- Once OTP is entered, click on Proceed
- Miko will restart automatically to complete the Unlinking process.
Note: After reset, Miko will go to the initial setup page.
Imp: Max Unsubscription: Unsubscribing from the Max subscription is only required for recurring subscriptions, and there is no need to unsubscribe for customers on the one-time Max plan.
Section 2: Steps to unlink your Miko 3 (pre-owned/gifted):
- Submit this form with the requisite details and ownership declaration.
- The bot will be reset in 30 mins, and a confirmation email will be sent once done.
- Follow the setup steps mentioned in the email to complete the Miko 3 setup.
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