Unlink (Reset) Your Miko 3 - Already Linked

When you Unlink Miko from your account, a reset is performed to remove all data linked to your child from the bot. This ensures that the Miko 3 returns to its 'New' state, clearing all stored data on the device.

If your Miko 3 robot is linked to your own account on the Miko App, proceed to Section 1. 

If you received Miko as a gift or purchased a pre-owned Miko 3 (already linked), contact the previous owner and ask them to unlink (fast & best to avoid future ownership issues) using the steps mentioned in Section 1. However, if you are unable to contact the previous owner, proceed to Section 2.

Section 1: Steps to Unlink your Miko 3

Before you begin the reset or unlinking process, ensure the following:

• Ensure Miko 3 is switched ON and connected to the internet.
• Miko 3 has at least 20% battery.

Watch the video - How to Unlink Miko 3

Step 1: Access Parent Zone

1. Open the Miko App on your mobile device.
2. Navigate to the Parent Zone and log in with the passcode, and tap on the Settings icon in the bottom right corner.

Step 2: Select the Device

1. Under the Device section, select the Miko device you want to unlink.
2. Click on the dropdown arrow next to the selected device.

Step 3: Unlink Miko

1. Click on the More option.
2. Select Unlink Miko.

Step 4: Confirm Unlinking

1. A message will appear asking, "Are you sure you want to unlink your Miko?"
2. Click Yes, and Proceed to confirm.

Step 5: Provide a Reason

1. Select the reason for unlinking from the options provided.
2. Click Proceed.

Step 6: Manage Max Subscription (if applicable)

1. The Max subscription status will be visible
2. Click Proceed to Unlink.

Step 7: Complete the Process

1. You will receive an OTP to your registered e-mail.
2.  Once OTP is entered, click on Proceed
3. Miko will restart automatically to complete the Unlinking process.

Note: After reset, Miko will go to the initial setup page.

Imp: Max Unsubscription: Unsubscribing from the Max subscription is only required for recurring subscriptions, and there is no need to unsubscribe for customers on the one-time Max plan.

Section 2: Steps to unlink your Miko 3 (pre-owned/gifted):

1. Submit this form with the requisite details and ownership declaration.
2. The bot will be reset in 30 mins, and a confirmation email will be sent once done.
3. Follow the setup steps mentioned in the email to complete the Miko 3 setup.