Where Do I Start If I’m Facing Issues With My Miko 3?

If your Miko 3 isn’t working as expected, we recommend starting with these basic pre-checks. Many common issues can be resolved by confirming the steps below.

Step 1: Check Battery Level

Make sure your Miko 3 has at least 20% battery.

How to check:

• On Miko’s screen, tap the three dots (⋮) icon in the top-left corner

• View the current battery status

Step 2: Check Distance From Your Wi-Fi Router

For best performance:

• Keep Miko 3 within 5 meters (16 feet) of your Wi-Fi router

• Avoid placing Miko far from the router or behind thick walls

Step 3: Verify Network Requirements

Ensure your Wi-Fi meets these requirements:

• Minimum 5 Mbps upload and download speed

• Connected to a WPA2-PSK secured network

Step 4: Run a Wi-Fi Speed Test on Miko

You can test your internet speed directly from the device.

How to run the test:

1. Tap the three dots (⋮) icon on Miko’s screen

2. Select Wi-Fi to view the connected network

3. Tap the green gear icon next to the network name

4. Run the speed test to confirm connectivity

Still Facing Issues?

If you’ve completed all the above steps and the issue persists:

• Visit the Help Center to find troubleshooting steps for your specific issue, or

• Contact our Customer Support Team for personalized assistance

We’re here to help get your Miko 3 back up and running smoothly.