What should I do if my Miko 3 won’t update during the setup process?

If your Miko 3 isn’t completing the update stage of the initial setup, please try the following troubleshooting steps:

1. Charge your Miko to at least 25%
2. Turn on your Miko. If your Miko is already turned on, then restart it by long-pressing the power button for 4 seconds, then pressing the power button again for 4 seconds more
3. Remove all available Wi-Fi networks aside from yours
4. Remove additional devices from Wi-Fi to free bandwidth
5. Connect Miko to your Wi-Fi. Please ensure your network doesn’t have a limit set for downloading files and is not using a Firewall
6. Please make sure the download speed is above 5 MBPS.
7. Start the update process

If you run into the same issue after following the steps above, restart your Miko by long-pressing the power button for 4 seconds, then pressing the power button again for 4 seconds more. Once Miko is restarted, forget all your saved Wi-Fi networks, connect to your network again, and initiate the update. 

If the issue persists, please contact Team Miko here. You can also ping us via live chat on your Miko 3 Parent App.