Miko 3 Update Not Downloading, Failed or Stuck? Try These Fixes

If you encounter an error while downloading updates on your Miko 3, don’t worry! Follow these steps to resolve the issue:

Please ensure that your Wi-Fi network meets the requirements below before starting the update:

• Miko needs to be connected to a stable internet connection to update and function. Please ensure that you have sufficient Internet speed to complete the update quickly
• Ensure your Wi-Fi network has no download limits
• Disconnect other devices temporarily from the Wi-Fi network to free up bandwidth

• Minimum upload and download speed of 5 Mbps

• Ensure Miko 3 is within 5 meters of your Wi-Fi router

• Make sure Miko’s battery level is above 20% - Tap on 3 dots on the top right corner of the Home screen to check Battery percentage.

Follow the Troubleshooting Steps

1. Keep the Miko on Charging

• Use the charger provided by Miko and use a minimum output of a 15W adapter for charging.
• When Miko is charging, you should see an orange LED light behind the Miko 3 charging port.
• Keep Miko on charging during the complete update process
• Make sure your Miko 3 is charged to at least 20% before starting the update.

2. Restart Miko 3

• Unplug the charger from Miko 3

• Press the power button for 5 seconds to Turn Off 

• Again, press the power button for 5 seconds to Turn On

• Plug the charger into Miko 3

3. Restart Home Wi-Fi Router

• Follow the instructions provided by your Wi-Fi provider

4. Reset Wi-Fi on Miko 3

• On the Miko 3 Home Screen, in the top-left corner, tap the three dots 

• Tap the Wi-Fi icon

• In the top-right corner, tap Reset All

5. Connect to Wi-Fi and start the Update Again

• On the Miko 3 Home Screen, in the top-left corner, tap the three dots 
• Tap Wi-Fi Select the preferred Wi-Fi Network
• If the Wi-Fi network is not appearing, click on scan Wi-Fi and select the preferred network
•  Tap “Update” on Miko 3 to restart the update process.

If the above steps don’t resolve the issue, please switch to Mobile Hotspot

7. Switch to Mobile Hotspot

• Turn on your mobile hotspot

• Keep Miko within 2 meters of your phone

• Select the preferred mobile hotspot Network

• Enter the  password manually

•  Tap “Update” on Miko 3 to restart the update process.

If the above steps don’t resolve the issue, please contact our customer support team.