Miko 3 Not Responding or Giving Wrong Answers? Fix Voice & Listening Issues

If your Miko 3 is providing inaccurate or unusual responses, please follow the steps below to enhance its responsiveness:

Please perform the pre-checks below

• Ensure that you have a stable internet with a minimum speed of 5 Mbps

• Ensure Miko 3 is within 5 meters of your Wi-Fi router

Follow the troubleshooting steps 

1. Restart Miko: 

   1. Unplug the charger from Miko 3

   2. Press the power button for 5 seconds to turn off 

   3. Again, press the power button for 5 seconds to turn on

   4. Plug the charger into Miko 3

2. Record the Child Voice - If your child's voice is not already recorded, complete this step to help Miko identify and respond to your child's voice:
   1. On the Miko 3 Home Screen, in the top-left corner, tap the three dots 
   2. Tap on profile, then click Save your Voice
   3. Tap on Yes, train Miko for my voice
   4. Then record the child's voice by following the commands
3. Enable Listening Mode: Say "Hey Miko" and wait for Miko to enter listening mode. The display will show blue dots, indicating that Miko is actively listening.
4. Extend Listening Duration: To increase the listening time, please follow these steps:
   • Open the Miko App, navigate to Settings, and enter the passcode.
   • Select your device, then choose “Tune Miko’s Listening Power” from the dropdown menu.
   • Click on “Listening” to increase the listening duration.
   • Adjust the slider to increase sensitivity.
   • Save the changes.
5. Use Specific Commands: Interact with Miko using clear commands such as "Hey Miko, let's play", "Hey Miko, let's talk," or task-specific prompts like "Hey Miko - Open Story Maker" or "What is the time?" also check the on-screen text that is displayed. If it doesn’t match what you’ve said, please say the command again slowly.
6. Optimize the Environment: Miko performs optimally in a quiet environment.
   Want more ideas for talking with Miko? Check out our ever-growing library of questions and commands.
    

If the above steps don’t resolve the issue, please contact our customer support team.