If your Miko 3 screen is not turning on or responding, please follow the steps below to identify and resolve the issue.
1. Keep the Miko on Charging
- Use the charger provided by Miko and use a minimum output of 15W adapter for charging.
- When Miko is charging, you should see an orange LED light behind the Miko 3 charging port.
- Keep Miko on charging for 60 minutes to ensure that it is sufficiently charged and showing the green LED light
2. Check Miko 3 is in Sleep Mode
Double-tap the screen to see if Miko wakes up.
If there is no response, press the power button once to wake the device.
3. Restart Your Miko 3
Unplug the charger from Miko 3
Press the power button for 5 seconds to Turn Off and check if Miko says, "I am switching off"
Again, press the power button for 5 seconds to Turn On and check if you hear the welcome sound and see visuals on the screen
Plug the charger into Miko 3
Watch the Troubleshooting video - Display not working and Power Issues
If the above steps don’t resolve the issue, please contact our customer support team.
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