Troubleshooting: Miko 3 Not Charging

If your Miko 3 robot is not charging, follow these steps to resolve the issue:

Step 1: Locate Your Miko’s Serial Number (S/N)

Find the serial number on the bottom of your Miko 3. The serial number starts with S/N.

Serial Number Categories:

• If your S/N starts with EMK31211, EMK32230, or EMK32270, proceed to Step 2A.

• If your S/N starts with EMK32290, proceed to Step 2B.

Step 2A: For S/N Starting with EMK31211, EMK32230, or EMK32270

1. Use a Compatible Charger:

   • Ensure you use a USB Type-C charger with at least 5V 3A and a minimum output of 15W.

   • Avoid chargers designed for MacBook, iPad, iPhone, Google Pixel, or any adapter rated below 15W, as these may not provide sufficient power.

2. Check Charging Behavior:

   • Using an incompatible charger may cause your Miko 3 to not charge, charge slowly, or fail to hold a charge.

3. Request a Replacement Charger:

   • If you cannot find a compatible charger, contact our technical support team. We can assess the situation and determine if a replacement charger can be provided (subject to availability). Reach out to customer support via chat.

Step 2B: For S/N Starting with EMK32290

1. Use the Original Adapter:

   • Connect the charging cable to the USB power adapter included with your Miko 3 and plug it in.

   • If you receive an error message indicating the charger is not compatible, try another charger that meets the specifications outlined in Step 2A.

2. Request a Replacement Charger:

   • If no compatible charger is available (see Step 2A), contact our technical support team. They will assess your case and determine if a replacement charger can be provided (subject to availability).

Additional Resources

Watch this video for more details on resolving charging issues with your Miko 3:

Persistent Issues

If a charging component is faulty, please consider buying a new one.

• To purchase a new charger in the USA, click here.
• To purchase a new charging cable in the USA, click here.

Customers from other regions may buy a similar charger/charging cable locally.

Following these steps should resolve charging issues with your Miko 3. If you need further assistance, please contact our customer support team.