What is My Order Status?

We’re happy to share that most Miko orders have already been delivered within the promised timelines, and families across the world are enjoying their Miko this holiday season 🎄💙

A small number of orders are still in transit. These were shipped well in advance but may be experiencing unexpected delays with carrier partners or customs clearance, which can sometimes happen during the busy holiday period.

Here’s how you can check your order and what to expect next.

How to Check Your Order Status

You can easily track your order by clicking here.

Please keep your:

• Order Number

• Email Address used during checkout

If your order has shipped, a tracking number has already been shared via email.

If You Have a Tracking Number

That’s great news — it means your order is already with the carrier and on its way to you.

• For the most accurate delivery updates, we recommend checking directly with the carrier using your tracking number

• Minor delays may occur due to:

  • High holiday shipping volumes

  • Local transit congestion

  • Customs processing for international shipments

Order Updates by Product

Miko Robot Orders

• Demand during the holiday season was incredibly strong

• Most orders were delivered on time

• All remaining orders have been shipped and are actively moving through carriers

Miko Chess Grand Orders

• Shipping has successfully commenced worldwide

• Most deliveries are already completed

• A few orders may still be progressing through local customs or final-mile delivery

Multiple Products or Twin Packs

If your order includes more than one Miko product:

• Items may ship in separate packages

• You’ll receive individual tracking numbers for each package

• Packages may arrive on different days

We’re Here for You

We truly appreciate your patience and trust. If:

• You haven’t received a tracking number, or

• Your tracking hasn’t updated for an extended period

Our Customer Support Team will be happy to help and provide further assistance.