Miko Mini Displays Internet Disconnected Pop-up while using iHeart Radio

If your Miko Mini is stuck on a specific screen below (e.g., Wi-Fi screen error) while using iHeart, don't worry!

Follow the steps below to resolve the issue:

Solution 1: 

Try connecting via mobile Hotspot

• On your smartphone, go to Settings > Mobile Hotspot > Enable Mobile Hotspot
• Open the Miko App on your phone
• Go to Settings for your Miko Mini.
• Select your mobile hotspot network from the list.
• Enter the password and connect.

Please try playing your playlists on iHeart again — they should now work properly.

If the above steps don’t work, please try the following steps below.

Solution 2:

• Access Wi-Fi Router settings from your phone or computer
• Go to DNS settings - Open a web browser (like Chrome or Safari). In the address bar, type your router’s IP address and press Enter
• Login with your username and password 
• Navigate to Network - Tap on Advanced to locate the DNS Settings
• If DNS is set to Automatic / or ISP-provided, change to Manually selected
• Set the DNS server to 8.8.8.8 (Google DNS service)
• Set the Alternate DNS server to 8.8.4.4 (Secondary Google DNS)
• Save the settings, and restart the router.

Please try playing your playlists on iHeart again — Playlists should work now

If these troubleshooting steps don't resolve the issue, please contact our Customer Support team for further assistance. We’re here to help!