What to Do if Your Order is Lost, Stolen, or Damaged During Delivery?

If you received a partial order delivery, this may be due to your order being shipped in multiple shipments. Please contact our customer support team. No need to raise a claim for the same.

If your order is missing, stolen, or arrives damaged, we’re here to assist you. Follow these steps for a quick resolution:

1. Check Nearby First: Before taking further steps, please check with family members and neighbors, as packages are sometimes delivered to nearby addresses or are with someone you know.
2. File a Claim: If your order is confirmed lost, stolen, or damaged, please visit our claims portal at https://savedby.io/file-a-claim and file a claim immediately.
3. Submit Your Information: Once on the claims portal, enter the email address used for your purchase and your order number to initiate the claims process.

Our team will work promptly to resolve the issue for you. If you need further assistance, please contact our support team.