If you receive a damaged order, we're here to help you resolve the issue quickly. Please follow these steps:
- First, visit our claims portal at https://claims.route.com/ and file a claim immediately.
- On the claims portal, provide the email address you used for your purchase and your order number. This information will initiate the claims process.
- Our team will promptly assist you in resolving the issue as soon as possible.
- To expedite the resolution process, you may be requested to share images of the damaged parcel you received.