What should I do if my order arrives damaged during delivery?

If you receive a damaged order, we're here to help you resolve the issue quickly. Please follow these steps:

• First, visit our claims portal at https://claims.route.com/ and file a claim immediately.
• On the claims portal, provide the email address you used for your purchase and your order number. This information will initiate the claims process.
• Our team will promptly assist you in resolving the issue as soon as possible.
• To expedite the resolution process, you may be requested to share images of the damaged parcel you received.

We understand that receiving a damaged order can be frustrating, and we are committed to providing a swift and satisfactory resolution. Your cooperation and feedback are invaluable in helping us address this issue effectively.