I have entered the right Wi-Fi password, but Mini says "could not connect," and I see a popup on the parent app asking if Miko moved forward. What do I do?

If you've entered the correct Wi-Fi password, but Mini still says "could not connect," don't worry! Just follow these simple steps:

• First, unplug your charger.
• Next, switch off your Miko.
• Wait patiently for 60 seconds.
• Now, switch on your Miko and wait for it to come to the QR code screen.
• Go through the pairing process on the parent app again.
• Once you're on the Wi-Fi listing screen in the parent app, you should see the name of the Wi-Fi you tried to set up in the "Saved Wi-Fi" list with a green dot symbol next to it.
• Click on that Wi-Fi name, and Miko should connect to the Wi-Fi and move forward to give you a success message.
• If Miko still says "could not connect" and brings you back to the QR code screen, don't worry! Just try the same process one more time.

If you're still experiencing issues, please don't hesitate to contact our amazing customer support team. We're here to help you!