If your order goes missing, gets stolen, or arrives damaged, we're here to help you with the next steps. Please follow the guidelines below:
- Before taking further action, consider checking with other family members and neighbors. Sometimes, orders are mistakenly delivered to a nearby address or are with someone you know.
- If you've confirmed that your order is indeed lost or stolen, please go ahead and visit our claims portal at https://claims.route.com/ and file a claim immediately.
- Once on the claims portal, enter the email address associated with your purchase and your order number. This will initiate the claims process.
- Our team will work diligently to help you resolve the issue as soon as possible.