What should I do if my order is lost, stolen or damaged during delivery? – Miko

If your order goes missing, gets stolen, or arrives damaged, we're here to help you with the next steps. Please follow the guidelines below:

Before taking further action, consider checking with other family members and neighbors. Sometimes, orders are mistakenly delivered to a nearby address or are with someone you know.
If you've confirmed that your order is indeed lost or stolen, please go ahead and visit our claims portal at https://claims.route.com/ and file a claim immediately.
Once on the claims portal, enter the email address associated with your purchase and your order number. This will initiate the claims process.
Our team will work diligently to help you resolve the issue as soon as possible.

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